WILLIS, Texas (Gray News) – A 17-year-old snow cone stand employee is going viral for putting an angry customer in her place.
A TikTok video that has more than 17 million views shows surveillance footage from Keke’s Snow Balls in Willis, Texas.
In the video’s caption, the business explained that the incident began last week when a customer called ahead to place a pickup order for a snow cone.
Keke’s said due to a shift change, there was confusion, and the customer’s snow cone was not ready.
Two days after the incident, on Saturday, Keke’s said the customer came back to the stand to demand a refund, which was $6.
Video shows the 17-year-old employee giving the woman $6 and then closing the window after she walks away.
However, the customer turns around and comes back to then call the teen employee a b****.
The teenager is being praised for her clapback.
“Ma’am, please don’t act like that, you’re a grown woman. You’re a grown woman; I’m 17. Get out of here. Don’t come back. Don’t come back. We don’t need your business,” she tells the woman before slamming the window shut.
Keke’s management said they were “proud” of the way the teen handled the situation.
“While businesses often face complaints, it’s rare to highlight mistreatment of staff. We have permission from our employee’s parents to post this, with the customer’s face blurred out. We must strive for better behavior and respect in all interactions,” Keke’s wrote in the TikTok caption.
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