WALMART customers are fuming over the store’s new carts, claiming they’re too large for shorter shoppers.
A shopping cart is essential for any trip to Walmart.
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Select stores nationwide have rolled out new shopping carts with cupholders and even a spot to store phones while shopping.
However, customers pointed out that the carts are also significantly taller, making maneuvering them harder for shorter customers.
“I’m 5’4″, and I hate the new carts!” wrote shopper Kathy Simon on Facebook.
“Makes my arms hurt so I try to get in and out as fast as possible.
“I have decided to do 80% of my grocery shopping at Publix.”
“Dear Walmart, please explain to me how a person who’s 5 feet tall or under can push those new high carts you so stupidly acquired,” another customer raged in a separate post.
“My arms and shoulders actually ached pushing that freak of a cart through the store!”
The customer added that they would stop shopping at Walmart unless the store brought back the old carts.
“Walmart did not think about short people before getting these new carts,” a third shopper said in a viral TikTok.
“I can hardly see around my daughter,” they said, showing that she was at eye level with the little one sitting in the cart.
CUSTOMER COMPLAINTS
Walmart recently announced it would swap out traditional paper price tags for digital shelf labels.
The company tested the tech with a successful pilot run at a store in Grapevine, Texas.
Staff found they were extremely helpful and allowed employees to update prices in just minutes.
Typically, that task could take as long as two days, according to staff.
But customers are worried that the update will result in price gouging.
“They’re totally gonna raise the price after you pick it up and walk to the register,” wrote customer Jake (@jrobidy) on X.
Walmart VS Publix
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Shoppers saying they will switch from Walmart to Publix should note there are much fewer locations
Publix is only in eight states, with 1,438 stores.
The state with the most Publix locations is Florida, with 924 locations.
Meanwhile, Walmart has a staggering 4,609 locations nationwide.
Globally, there are more than 10,500 stores in 19 countries. This includes Sam’s Cub, which is only in the US.
“So how is Walmart going to manage their surge pricing?” another shopper wrote on Facebook.
Surge pricing, sometimes called dynamic pricing, is when companies change prices throughout the day based on demand.
Despite the growing fears, Walmart has promised it will not participate in the practice.
“It is absolutely not going to be one hour it is this price, and the next hour it is not,” said Greg Cathey, senior vice president of transformation and innovation.
On X, customers rolled their eyes at the claim.
“Because no company has ever lied to its customers before,” replied one shopper.
A lawyer weighed in on the legality of Walmart’s receipt checks and urged customers to walk away from employees.
One shopper went viral after reordering the same groceries two years apart and seeing the total spike from $126 to over $400.